Stop Losing Customers to Silence
PBX Solutions for
Online
Businesses
Book a demo with one of our PBX experts and find out what UCOM PBX can do for your online business.
Book a demo with one of our PBX experts and find out what UCOM PBX can do for your online business.
Because Some Questions
Need a Real Voice
Even though an online business acquires customers digitally, the phone remains a critical channel for converting, retaining, and supporting them. And a PBX ensures that channel is handled professionally and efficiently. Online businesses that drop phone communication entirely often see measurable drops in customer satisfaction and conversion rates.
Because Some Questions
Need a Real Voice
Even though an online business acquires customers digitally, the phone remains a critical channel for converting, retaining, and supporting them. And a PBX ensures that channel is handled professionally and efficiently. Online businesses that drop phone communication entirely often see measurable drops in customer satisfaction and conversion rates.
UCOM PBX Solutions
See how UCOM PBX can support your online business. CLICK on the requirement to reveal our solution.
Professional Customer Experience
The ability to greet, route, and manage incoming calls seamlessly so every customer interaction reflects a credible, trustworthy business regardless of its size or location.
Our Solution
UCOM PBX ensures that every call makes the right impression. Our intelligent Auto-Attendant greets callers with a branded welcome, routing them effortlessly to the right person or an answering point every time, giving customers the confidence they are dealing with a credible, responsive company, regardless of its size. Behind that seamless experience, smart Call Queuing keeps customers informed while they wait, and Voice2Email ensures no enquiry goes unanswered.
Professional Customer Experience
The ability to greet, route, and manage incoming calls seamlessly so every customer interaction reflects a credible, trustworthy business regardless of its size or location.
Our Solution
UCOM PBX ensures that every call makes the right impression. Our intelligent Auto-Attendant greets callers with a branded welcome, routing them effortlessly to the right person or an answering point every time, giving customers the confidence they are dealing with a credible, responsive company, regardless of its size. Behind that seamless experience, smart Call Queuing keeps customers informed while they wait, and Voice2Email ensures no enquiry goes unanswered.
Remote Flexibility
A PBX system that allows staff to make and receive calls from any device, anywhere, under a single business number. Essential for distributed or work-from-home teams that are the norm for online businesses.
Our Solution
UCOM PBX is a fully cloud-based solution that frees your team to make and receive calls from any device, on any network, from anywhere in the world. Whether your staff are working from home, travelling, or spread across multiple locations, every team member operates under a single, unified business number maintaining a consistent, professional presence that customers experience seamlessly, no matter where your team actually is.
CRM and SMS Integrations
Tools that directly support the business operation and make sure that all interactions actively convert prospects into customers and resolve issues quickly enough to retain them.
Our Solution
Every interaction is an opportunity. UCOM PBX brings together CRM Integration, SMS Integration, Call Recording, and AI Call Analysis so your team always has the context, insight, and tools to convert more prospects and retain more customers.
UCOM PBX Features
Every call is an opportunity. A fully featured cloud PBX makes sure you never waste one. Route calls smarter, respond faster, and keep customers engaged, all with enterprise-grade tools and none of the cost or complexity of an on-premise system. UCOM PBX puts you in control of every conversation, boosting efficiency and productivity as you go. One system, ready for whatever comes next. Communication made simple, all in one place.
IVR Menu Prompts
Time of Day Routing
Voice2Email
Hunt Groups
Call Queuing
Inter-Account Calling
Input Code Prompting
Call Recording
Call Park
Busy Lamp Fields
Call Transfer
Missed Call Notifications
Call Forwarding
Call Waiting
Listen In
Barge InIVR Menu PromptsTime of Day RoutingVoice2EmailHunt GroupsCall QueuingInter-Account CallingInput Code PromptingCall RecordingCall ParkBusy Lamp FieldsCall TransferMissed Call NotificationsCall ForwardingCall WaitingListen InBarge InIVR Menu PromptsVoice2EmailCall QueuingInput Code PromptingCall ParkCall TransferCall ForwardingListen InIVR Menu PromptsVoice2EmailCall QueuingInput Code PromptingCall ParkCall TransferCall ForwardingListen InTime of Day RoutingHunt GroupsInter-Account CallingCall RecordingBusy Lamp FieldsMissed Call NotificationsCall WaitingBarge InTime of Day RoutingHunt GroupsInter-Account CallingCall RecordingBusy Lamp FieldsMissed Call NotificationsCall WaitingBarge InBook a Demo to see what UCOM PBX can do for your online business.
Every call to your store is an opportunity, to make a sale, solve a problem, or earn a repeat customer. UCOM PBX gives your business the tools to make the most of each one. Book a demo today and see how better calls lead to better results.
Frequently Asked Questions
Everything you need to know about UCOM PBX for online businesses.
Customers may find you online, but many still want to speak to a real person before they buy, when an order goes wrong, or when they have a question your website doesn't answer. A phone number shows there's a real, reachable business behind the website, and a well-handled call can be the difference between a sale and an abandoned cart. UCOM PBX makes sure every one of those calls is answered and routed professionally.
Yes. The Auto Attendant greets every caller with a branded welcome message and routes them to the right person, whether that's sales, support or accounts. Call Queuing keeps callers informed while they wait, and Music on Hold replaces dead air. Even a team of three can present the same polished experience as a large company.
Not at all. UCOM PBX is fully cloud-based, so your team can make and receive calls from anywhere, on any network, using an IP desk phone, a laptop or a smartphone with the UCOM Softphone App. Every call goes out under your single business number, so customers get a consistent experience no matter where your staff are working.
Yes. With the UCOM Softphone App, each team member makes and receives calls on their business number from their own smartphone or laptop. Their personal number stays private, and all business conversations stay with the business.
Time of Day Routing can route calls to different answering points depending on the time, day of the week or public holidays. After hours, you might route callers to voicemail, a different team member or a professional answering service. Voice2Email delivers voicemails straight to your inbox, and Missed Call Notifications alert you to any call that wasn't answered, so no enquiry slips through.
Yes. Call Queuing holds callers in line and connects them in order as your team becomes available, while Hunt Groups share incoming calls across multiple team members. Together with the IVR menu, these features keep things running smoothly during launches, promotions and peak seasons.
UCOM PBX can integrate with a wide range of CRM and business platforms, including HubSpot, Salesforce, and Zoho, as well as Microsoft Teams. Calls can be logged against customer records automatically, so your team has the full context of every conversation. If your platform isn't listed, contact us to check whether it's supported.
Yes. With SMS Integration you can send and receive two-way SMS from your business number, which is ideal for order notifications, delivery updates and resolving support questions. Bulk SMS and SMS Autoreply are also available as add-ons, and all calls and messages are logged in one place.
Yes. Call Recording is included on all UCOM PBX plans, making it easy to review conversations, resolve disputes and train new staff. Supervisors can also use Listen In to silently monitor live calls or Barge In to join a call when a customer needs extra help.
Plans start from $7 per user per month on the Lite (pay as you go) plan, or $21 per user per month on the Pro plan with local, mobile and 13/1300 calls included. Both plans have a minimum of 3 users, include an Australian landline number, and come with no lock-in contract. The UCOM Softphone App is $3 per user per month. All prices exclude GST.
Yes. UCOM can port your existing numbers across from most providers, and our support team will keep you updated throughout the transfer. UCOM PBX also supports mobile numbers as a Direct In-Dial number.
UCOM PBX includes automatic failover, so calls are instantly redirected to a nominated phone number if your internet connection goes down. Team members using the Softphone App on their mobile can keep working as normal over mobile data.
Yes. UCOM PBX is hosted in Australia on AWS infrastructure and protected by encryption, strict access controls, network firewalls and regular security audits, so your call data and customer information stay onshore and secure.
UCOM PBX needs a minimum of 3 users, so it best suits online businesses with a team. If you're a sole trader or a very small team, UCOM GO may be a better fit, as it starts from a single user and includes the Softphone App as standard. Enquire online or book a Demo and one of our Account Managers will suggest the best option.