Book a demo with one of our PBX experts and find out what UCOM PBX can do for your medical centre.
The Heartbeat of Your Practice
Healthcare professionals and medical practices place unique and demanding requirements on their PBX phone system. Unlike standard commercial deployments, a PBX system in a healthcare environment must simultaneously support daily operations, meet strict privacy and compliance obligations, and maintain the reliability that patients can depend on.
The Heartbeat of Your Practice
Healthcare professionals and medical practices place unique and demanding requirements on their PBX phone system. Unlike standard commercial deployments, a PBX system in a healthcare environment must simultaneously support daily operations, meet strict privacy and compliance obligations, and maintain the reliability that patients can depend on.
UCOM PBX Solutions
See how UCOM PBX can support your medical centre. CLICK on the requirement to reveal our solution.
Privacy and Compliance
Healthcare providers operate under strict legislative frameworks that govern how patient information is handled. A PBX phone system is a significant touchpoint for patient data, and must be configured and managed with these obligations in mind.
Our Solution
UCOM PBX protects patient health information at every touchpoint, encrypting calls, voicemails, recordings, and metadata in transit and at rest. Role-based access controls limit sensitive call data to authorised staff, automated consent workflows keep your recording practices compliant with Australian privacy law, and for cloud deployments all patient data is hosted on servers within Australia to meet your obligations under the Privacy Act and Australian Privacy Principles. With built-in audit trails, secure voicemail-to-email, and verifiable data sovereignty, UCOM PBX lets your practice communicate securely and compliantly.
UCOM PBX Features
Every call could be an emergency, and a fully featured cloud PBX makes sure you're always there to help. With a complete suite of enterprise-grade features, you get the tools to route patient calls smarter, respond faster, and keep patients cared for from the first ring, all without the cost or complexity of an on-premise system. Take control of every call with UCOM PBX, built to boost efficiency and free up your front-desk staff. One system, ready for whatever your practice needs. Communication made simple, all in one place.
IVR Menu Prompts
Time of Day Routing
Voice2Email
Hunt Groups
Call Queuing
Inter-Account Calling
Input Code Prompting
Call Recording
Call Park
Busy Lamp Fields
Call Transfer
Missed Call Notifications
Call Forwarding
Call Waiting
Listen In
Barge InIVR Menu PromptsTime of Day RoutingVoice2EmailHunt GroupsCall QueuingInter-Account CallingInput Code PromptingCall RecordingCall ParkBusy Lamp FieldsCall TransferMissed Call NotificationsCall ForwardingCall WaitingListen InBarge InBook a Demo to see what UCOM PBX can do for your clinic.
In healthcare, getting the caller experience right isn't just good service, it's good care. UCOM PBX gives you the tools to do exactly that. Book a demo today and see how every call can become a better patient experience.
