Customer Terms (SFOA)

Outlines the contractual agreement between UCOM and customers covering service provision, payment obligations, cancellation rights, and general terms of use for telecommunications services.

Website Terms and Conditions

Governs the use of UCOM's website including intellectual property rights, user responsibilities, disclaimers, and limitations of liability for information accessed through the site.

Complaints Handling Policy

Details UCOM's systematic approach to receiving, investigating, and resolving customer complaints in a fair and timely manner.

Compliments and Complaints

Provides customers with information on how to submit both positive feedback and grievances, including contact channels and expected response timeframes.

Privacy Policy Statement

Explains how UCOM collects, uses, stores, and protects customer personal information in compliance with Australian privacy legislation.

Acceptable Use Policy

Learn about the rules and responsibilities for using UCOM's services.

Payment Assistance Policy

Find out how we can support you if you're experiencing financial hardship.

Privacy Policy

Explains UCOM's company privacy policy and how we keep your customer data safe.

Part D – Broadband Services

Part E – nbn® Services

Part F – Mobile Services

Part G – IP Telephony Services

Part H – Call Recording Services

Part K – Virtual Fax Services

Part M – SMS Services

Part O – nbn® Fibre Upgrade

Part T – Device Payment Contract Terms

UCOM GO CIS

UCOM GO + Phone CIS

UCOM PBX CIS

SIP Trunk CIS

business nbn® CIS

nbn® Enterprise Ethernet CIS

Fixed Wireless nbn® CIS

IoT SIMs CIS

Mobile Flexi Voice & Data CIS

Mobile Fleet Voice & Data CIS

Mobile Flexi Data CIS

Mobile Fleet Data CIS