Connect Every Site Seamlessly
Managing multiple on-premise PBX systems across different sites shouldn't mean juggling separate hardware, inconsistent features, and complex maintenance at every location. Modern businesses need a single, scalable phone solution; one that unifies every office, warehouse, and branch under one platform.
Connect Every Site Seamlessly
Managing multiple on-premise PBX systems across different sites shouldn't mean juggling separate hardware, inconsistent features, and complex maintenance at every location. Modern businesses need a single, scalable phone solution; one that unifies every office, warehouse, and branch under one platform.
UCOM PBX Solutions
UCOM PBX brings all your sites together in the cloud, so your entire organisation operates as one connected network. Whether your teams are on-site, remote, or hybrid, everyone stays reachable through a single system with the same professional call experience across the board.
Multi-Site Connectivity
A unified dial plan that spans all locations, with centralised PBX administration ensuring seamless management across the organisation. Employees must be able to reach colleagues at any site with ease, and every external caller receives the same consistent experience regardless of which location they contact.
Our Solution
Design the PBX dial plan to suit your individual business requirements. Centralised administration via a single web portal means you're not logging into separate systems per site and employees across all sites are part of one system. Shared Auto-Attendant scripts and On-Hold Messaging ensure every caller gets the same brand experience regardless of which site they contact.
Multi-Site Connectivity
A unified dial plan that spans all locations, with centralised PBX administration ensuring seamless management across the organisation. Employees must be able to reach colleagues at any site with ease, and every external caller receives the same consistent experience regardless of which location they contact.
Our Solution
Design the PBX dial plan to suit your individual business requirements. Centralised administration via a single web portal means you're not logging into separate systems per site and employees across all sites are part of one system. Shared Auto-Attendant scripts and On-Hold Messaging ensure every caller gets the same brand experience regardless of which site they contact.
Local Presence and Scalability
Geographic number flexibility to allow for sites in different cities or regions, giving customers a local presence without physical infrastructure. Add or remove users instantly as the business grows, downsizes, or acquires new sites.
Our Solution
Utilise multiple geographic numbers (DIDs) on the same PBX system, even without a physical presence in the region. Choose from a range of regional and capital city numbers to establish a local presence in the area. Provisioning a new user takes minutes from the admin portal and user-based licensing means growth (or downsizing) is simply a billing change, not an infrastructure project. The Softphone App extend the same number and extension to remote staff seamlessly.
Flexible Reception and Overflow Features
Intelligent overflow routing to guarantee service continuity by seamlessly redirecting calls when a site is unavailable or queues are full. Failover and holiday scheduling options to give each site the flexibility to manage calls around local circumstances.
Our Solution
Utilise our Overflow Call Routing when a site’s queue is full or unanswered, calls overflow automatically to another site or answering point. If an internet outage or closure affects a location, inbound calls can reroute instantly to a backup destination: another site, mobile numbers, or a Voice2Email service. Each site manages its own open/closed hours and public holiday calendar. Custom Greetings and Routing Rules can be set to activate automatically, with no manual intervention on the day.
UCOM PBX Features
Every call is an opportunity, and a fully featured cloud PBX makes sure you never waste one. With a complete set of enterprise grade features and functions, you get the tools to route calls smarter, respond faster, and never leave a customer waiting, all without the cost or complexity of an on-premise phone system. Take control of every call with a UCOM PBX, built to improve efficiency and productivity. One PBX system, ready for wherever your business goes next. Communication made simple, in one place.
IVR Menu Prompts
Time of Day Routing
Voice2Email
Hunt Groups
Call Queuing
Inter-Account Calling
Input Code Prompting
Call Recording
Call Park
Busy Lamp Fields
Call Transfer
Missed Call Notifications
Call Forwarding
Call Waiting
Listen In
Barge InIVR Menu PromptsTime of Day RoutingVoice2EmailHunt GroupsCall QueuingInter-Account CallingInput Code PromptingCall RecordingCall ParkBusy Lamp FieldsCall TransferMissed Call NotificationsCall ForwardingCall WaitingListen InBarge InIVR Menu PromptsVoice2EmailCall QueuingInput Code PromptingCall ParkCall TransferCall ForwardingListen InIVR Menu PromptsVoice2EmailCall QueuingInput Code PromptingCall ParkCall TransferCall ForwardingListen InTime of Day RoutingHunt GroupsInter-Account CallingCall RecordingBusy Lamp FieldsMissed Call NotificationsCall WaitingBarge InTime of Day RoutingHunt GroupsInter-Account CallingCall RecordingBusy Lamp FieldsMissed Call NotificationsCall WaitingBarge InUpgrade Your Phone System to UCOM Cloud PBX
Call, message and SMS using just one unified system. Get all the latest PBX features to create an outstanding caller experience and unite your team with an all-in-one business phone system from $7 per user.
Frequently Asked
Questions
Everything you need to know about UCOM PBX for Multi Site Businesses