Privacy Policy Statement

This website is owned and operated by UCOM Telecom Pty Ltd (ACN 679 170 373) which will be referred to as “UCOM”, “we”, “our” and “us” in this Privacy Policy Statement. By using this site, you agree to this Privacy Policy Statement of this website (“the website”). The Privacy Policy Statement relates to the collection and use of personal information you may supply to us through your conduct on the website. For details of our complete Company Privacy Policy, please see our Privacy Policy.

About This Privacy Policy Statement

1. 1. This Privacy Policy Statement explains how UCOM collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. 2. This policy applies to personal information collected through our website, telephone services, email communications, and any other interactions you have with us.

3. 3. By using our services, you consent to the collection and use of your personal information as described in this policy. We may update this policy from time to time, and the current version will always be available on our website.

4. 4. This Privacy Policy Statement is in addition to any other terms and conditions applicable to the website.

What Personal Information We Collect

1. 5. Depending on your interaction with us, we may collect:

   • Contact Information: name, email address, phone number, business name, postal address.
   • Business Information: company details, ABN/ACN, industry sector, business size.
   • Technical Information: IP address, browser type, device information, operating system, referring website, pages viewed, time spent on pages.
   • Service Usage Information: call records, service preferences, customer service interactions, billing and payment information.
   • Communications: correspondence with us via email, phone, or other channels, including any information you provide in enquiries or feedback.

2. 6. We only collect personal information that is reasonably necessary for our business functions and activities.

How We Collect Personal Information

1. 7. We collect personal information:

   • Directly from you when you fill out forms, make enquiries, use our services, or communicate with us.
   • From third parties such as business partners, referral sources, or publicly available sources.
   • Automatically through cookies and similar technologies when you visit our website.
   • From our service providers who assist us in delivering services to you.

Why We Collect and Use Your Information

1. 8. We collect and use your personal information for the following purposes:

   • Providing and managing our telecommunications and business services.
   • Responding to enquiries and providing customer support.
   • Processing orders, billing, and payment transactions.
   • Communicating with you about our services, including service updates.
   • Marketing our products and services (with your consent where required).
   • Improving our services, website functionality, and user experience.
   • Complying with legal and regulatory obligations.
   • Protecting our rights and property, and preventing fraud.
   • Conducting business analytics and market research.

2. 9. We will not use your personal information for purposes unrelated to those listed above without your consent, unless required or permitted by law.

When We Disclose Your Information

1. 10. We may disclose your personal information to:

   • Service Providers and Contractors: third parties who assist us in operating our business, such as IT service providers, payment processors, telecommunications carriers, marketing agencies, and professional advisors.
   • Business Partners: organisations we work with to deliver services to you.
   • Legal and Regulatory Authorities: government agencies, regulators, and law enforcement when required by law or to protect our legal rights.
   • In Business Transactions: potential purchasers or successors in the event of a merger, acquisition, or sale of business assets.
   • With Your Consent: other parties where you have provided explicit consent.

2. 11. We require third parties who handle personal information on our behalf to protect it in accordance with applicable privacy laws. We do not sell your personal information to third parties for their marketing purposes.

Cross-Border Disclosure

1. 12. Some of our service providers may be located overseas or use servers located outside Australia. When we disclose personal information overseas, we take reasonable steps to ensure recipients comply with the APPs or are subject to substantially similar privacy protections.

2. 13. Countries where data may be disclosed include the United States and members of the European Union. We will notify you if other locations become relevant to your data.

Data Security

1. 14. We implement reasonable physical, technical, and administrative security measures to protect personal information from unauthorised access, disclosure, alteration, and destruction. These measures include:

   • Secure servers and encrypted data transmission.
   • Access controls and authentication procedures.
   • Regular security assessments and updates.
   • Staff training on privacy and security obligations.
   • Confidentiality obligations for employees and contractors.

2. 15. However, no data transmission over the internet or storage system is completely secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials.

Data Retention

1. 16. We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

2. 17. Typical retention periods include:

   • Customer Account Information: duration of relationship plus 7 years.
   • Financial Records: 7 years from end of financial year.
   • Communications Records: 2-7 years depending on type.
   • Marketing Data:until you opt out or we determine it’s no longer relevant.

3. 18. After the retention period expires, we will securely delete or de-identify your personal information.

Cookies and Tracking Technologies

1. 19. Our website uses cookies, web beacons, and similar technologies to:

   • Remember your preferences and settings.
   • Authenticate users and prevent fraud.
   • Analyse website traffic and user behaviour.
   • Deliver relevant content and advertisements.

2. 20. Types of cookies we use:

   • Essential Cookies: required for website functionality.
   • Performance Cookies: help us understand how visitors use our site.
   • Functional Cookies: remember your preferences.
   • Marketing Cookies: track your activity for advertising purposes.

3. 21. You can control cookies through your browser settings. Disabling cookies may affect website functionality. For more information, see our Cookie Policy.

Your Privacy Rights

1. 22. Under the Australian Privacy Principles, you have the right to:

   • Access: request access to the personal information we hold about you.
   • Correction: request correction of inaccurate, incomplete, or out-of-date information.
   • Erasure: request deletion of your personal information in certain circumstances.
   • Restriction: request that we restrict processing of your information.
   • Objection: object to certain types of processing, including direct marketing.
   • Portability: request a copy of your information in a structured, commonly used format.
   • Withdraw Consent: withdraw consent for processing based on consent (without affecting prior processing).

2. 23. To exercise these rights, contact us using the details on our website.

3. 24. We will respond to requests within 30 days. We may need to verify your identity before processing requests. In some circumstances, we may be unable to provide access or make corrections if permitted or required by law.

Marketing and Opt-Out

1. 25. We may use your contact information to send marketing communications about our products and services. You can opt out at any time by:

   • Clicking the “unsubscribe” link in marketing emails.
   • Contacting us directly using the details on our website.

2. 26. Even if you opt out of marketing, we may still send you service-related communications necessary for your account.

Data Breach Notification

1. 27. In the event of a data breach that is likely to result in serious harm, we will:

   • Notify affected individuals as soon as practicable.
   • Notify the Office of the Australian Information Commissioner (OAIC).
   • Take steps to remediate the breach and prevent future incidents.

Third-Party Websites

1. 28. Our website may contain links to external websites not operated by us.

2. 29. We are not responsible for the privacy practices of third-party sites. We recommend reviewing the privacy policy of any website you visit.

Contact Us

1. 30. For privacy enquiries, complaints, or to exercise your rights please contact us using details found on our website.

2. 31. Complaint Process:

   • Submit your complaint to our Privacy Officer.
   • We will acknowledge receipt within 5 business days.
   • We will investigate and respond within 30 days.
   • If you’re not satisfied with our response, you may lodge a complaint with the OAIC Office of the Australian Information Commissioner (OAIC): Website www.oaic.gov.au / Phone: 1300 363 992 / Email: enquiries@oaic.gov.au

Children’s Privacy

1. 32. Our services are not directed to individuals under 18 years of age.

2. 33. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

1. 34. We may update this Privacy Policy Statement to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

2. 35. We will post the updated policy on our website with a revised “Last Updated” date. Material changes will be notified via email or prominent website notice where appropriate.

3. 36. Your continued use of our services after changes to this policy constitutes acceptance of the updated terms.