Book a demo with one of our PBX experts and find out what UCOM PBX can do for your hospitality business.
Make Every Call
the Start of a Great Experience
Your phone line is often a customer's first impression. In hospitality, calls come straight from the public: diners asking about menus, hours, or parking; guests chasing reservations or special requests; first-timers deciding whether to book. Each call is a chance to win a customer. Answer well and you build loyalty. Miss it, and they book with another venue. Getting the caller experience right isn't just good service, it's a full house.
UCOM PBX Solutions
See how UCOM PBX can support your hospitality business. CLICK on the requirement to reveal our solution.
Call Management
In hospitality, first impressions are everything, and for many customers that impression starts the moment they call. Whether it's a dinner reservation, a special request, or a simple question about the menu, the phone system must manage every call flawlessly from start to finish, even before it's answered.
Our Solution
UCOM PBX manages the full caller journey, from the moment the phone rings to the moment a booking is made. An Auto Attendant greets every caller and routes them to the right place instantly; no missed reservations, no hangups. On-Hold Messaging keeps waiting callers engaged, and when a staff member does pick up, Caller ID means they already know who's calling, turning a cold answer into a personalised, hospitable welcome. And with Call Recording running in the background, every interaction is accountable, reviewable, and always improving.
UCOM PBX Features
Every missed call is a missed booking. A fully featured cloud PBX makes sure those guests don't slip away. Route calls to the right person, respond faster, and keep customers in the loop with enterprise-grade tools without the cost and hassle of an on-premise system. UCOM PBX puts you in control of every call, so your team stays focused on service whether they're at the front desk or on the floor. One system, ready for whatever service throws at you. Communication made simple, all in one place.
IVR Menu Prompts
Time of Day Routing
Voice2Email
Hunt Groups
Call Queuing
Inter-Account Calling
Input Code Prompting
Call Recording
Call Park
Busy Lamp Fields
Call Transfer
Missed Call Notifications
Call Forwarding
Call Waiting
Listen In
Barge InIVR Menu PromptsTime of Day RoutingVoice2EmailHunt GroupsCall QueuingInter-Account CallingInput Code PromptingCall RecordingCall ParkBusy Lamp FieldsCall TransferMissed Call NotificationsCall ForwardingCall WaitingListen InBarge InBook a Demo to see what UCOM PBX can do for your venue.
Every call is a chance to secure a booking and turn a first timer into a regular. UCOM PBX gives your venue the tools to handle each one professionally, no matter how busy service gets. Book a demo today and see how better calls lead to more bookings.
